On-Demand Video Visits

Connect with a provider over video chat within 20 minutes, without an appointment, or choose a time that works for you.

07:00-23:00

Wait time

20 minutes

Cost

Varies by insurance

Okay. Let’s get started.

Connect with a provider within 20 minutes. You can connect to your visit on your smartphone using the My RUSH app or on your computer.

Reserve your spot in line

Start a video visit without an account

Start a video visit in MyChart

Log In to MyChartCreate a MyChart account

Need help?

If you are experiencing a technical issue with your RUSH On Demand visit, please contact the MyChart Support Line at (312) 563-6600, which is open 8 a.m. to 5 p.m., Monday – Friday, and 8 a.m. to noon on Saturdays. 

If you need help scheduling your virtual care visit, call us at (888) 352-7874. In case of an emergency, call 911.  

For non-urgent questions, please fill out the fields below and a member of our team will follow up with you.  

Use the My RUSH App on your smartphone

You can download the My RUSH app on the App Store (iOS) or from Google Play (Android). Anyone with a MyChart account can download and use the app for free. If you already have the app, please verify that you are on the latest version. 

App StoreGoogle Play Store

How it works

Video visits are fast, easy and convenient.

  • Check in for a video visit and get a notification within 20 minutes that a provider is ready to connect or select a same-day appointment time. 
  • Chat one-on-one with a live RUSH provider. If you need prescriptions, they’ll be sent to your pharmacy of choice.

Video visits are available to adults and to children older than 3 months. New and existing patients are accepted. 

Start your virtual visit

Take the following steps to get started with your video visit:

  1. Log in to MyChart or register for a MyChart account on your browser or in the My RUSH app.
  2. If you’re using MyChart, select Talk to a Provider from the main menu. If you’re using the My RUSH app, navigate to Appointments > On-Demand Video Visits. 
  3. Enter information about your condition and complete the check-in process.
  4. Select an appointment time or opt to get care within ~20 minutes. You’ll be notified when a provider is ready to connect.
  5. Join the video chat on your smartphone, tablet or computer and get treatment.

You can watch this video for a step-by-step guide to accessing your on-demand video visit. For assistance connecting to a video visit, contact us at (312) 563-6600.

Virtual visits are not for emergencies. If you have an urgent medical need, call 911. If you have questions or concerns about your on-demand video visit, please call (312) 563-0372

Please note: if you are 15 minutes late for your video visit, you may be charged a no-show fee. If you need help connecting to your video visit, please call (312) 563-0372.

Payment

We’ve recently updated our payment process and insurance coverage for video visit appointments. Your payment will be determined after your visit based on your care and insurance plan, unless you elect to use self-pay. We may bill you and/or your insurance for the relevant amount after your appointment. You may be charged a copay.

Self-pay options are now available for all conditions treated by virtual visits. If you would like to use self-pay instead of billing your insurance, please click on the self-pay option in the list of conditions.

RUSH offers financial assistance options for those who qualify. Learn more.

Be sure to have your insurance card with you before your video visit. Here, you can find a list of all insurance plans that RUSH participates in.  

Download the app

Download the My RUSH app on the App Store (iOS) or from Google Play (Android). 

Wait time

20 minutes

Cost

Varies by insurance

Okay. Let’s get started.

Connect with a provider within 20 minutes. You can connect to your visit on your smartphone using the My RUSH app or on your computer.

Reserve your spot in line

Start a video visit without an account

Start a video visit in MyChart

Log In to MyChartCreate a MyChart account

Need help?

If you are experiencing a technical issue with your RUSH On Demand visit, please contact the MyChart Support Line at (312) 563-6600, which is open 8 a.m. to 5 p.m., Monday – Friday, and 8 a.m. to noon on Saturdays. 

If you need help scheduling your virtual care visit, call us at (888) 352-7874. In case of an emergency, call 911.  

For non-urgent questions, please fill out the fields below and a member of our team will follow up with you.  

Use the My RUSH App on your smartphone

You can download the My RUSH app on the App Store (iOS) or from Google Play (Android). Anyone with a MyChart account can download and use the app for free. If you already have the app, please verify that you are on the latest version. 

App StoreGoogle Play Store

Conditions treated

  • Abscesses
  • Acid reflux
  • Acne
  • Allergies
  • Asthma
  • Back pain
  • Birth control refill
  • Boils
  • Bronchitis
  • Cellulitis
  • Cold
  • Cold sore
  • Concussion
  • Constipation
  • Coping and stress
  • Cough
  • COVID-19
  • Diaper rash
  • Diarrhea
  • EpiPen refill
  • Fever
  • Flu
  • Food poisoning
  • Gout treatment
  • Head lice
  • Headache
  • Head injuries
  • Insect bites/stings
  • Joint pain
  • Minor burns
  • Migraine
  • Minor injuries
  • Mono treatment
  • Rash
  • Red eye
  • Return to school assessments
  • Return to work assessments
  • Shingles
  • Sinus problems
  • STD counseling
  • Upper respiratory infections
  • Urinary tract infection
  • Vaginal irritation
  • Viral infections
  • Wound check